All GSL Tickets will be delivered via GSL Ticket Wallet

FAQ’s

1. What is GSL Ticket Wallet?

o GSL Ticket Wallet is a secure, mobile ticketing wallet that allows you to store, manage, and transfer tickets for any games you purchased through our official website GSLt20.com, ensuring a seamless and fraud-free experience.

2. How do I download the GSL Ticket Wallet app?

o You can download the GSL Ticket Wallet app from the Apple App Store for iOS devices or the Google Play Store for Android devices.

3. Is GSL Ticket Wallet free to use?

o Yes, downloading and using the GSL Ticket Wallet app is free.

Getting Started

1. How do I create an account on ticket Wallet?

o After downloading the app, open it and click on ‘Sign Up’. Follow the instructions to enter your email, create a password, and provide any necessary information.

2. Can I use the Ticket Wallet without creating an account?

o No, you need to create an account to store and manage your tickets securely.

Ticket Management

1. How do I add a ticket to my Ticket Wallet?

o Once you have made a purchase through GSLt20.com for any chosen match, tickets will be added to your wallet automatically within two week or maximum 10 days prior to a game. You will be informed via unique link sent to your email informing about the injection of tickets

2. What types of tickets can I store in the Ticket Wallet?

o You can store all match tickets purchased through GSLt20.com

3. How do I access my tickets in GSL Ticket Wallet?

o Open the app and go to the ‘My Tickets’ section to view and manage all your stored tickets.

Using Tickets

1. How do I use a ticket from GSL Ticket Wallet at the GSL game?

o Simply open the ticket in your GSL Ticket Wallet app and present the QR code or barcode at the event entrance for scanning.

2. Can I transfer a ticket to someone else using the Ticket Wallet?

o Yes, you can transfer tickets by selecting the ticket you wish to send and using the ‘Transfer’ feature to send it to another user’s email or phone number.

Security and Privacy

1. Is my personal information secured with GSL Ticket Wallet?

o Yes, GSL with its partner (TIXnGO) uses advanced encryption and security measures to protect your personal data and ensure the integrity of your tickets.

2. What should I do if I lose my phone?

o You can log into your GSL Ticket Wallet account on a new device and your tickets will still be available.

Troubleshooting

1. What if my ticket doesn’t scan at the game?

o Make sure your screen brightness is high and the QR code is clearly visible. If issues persist, we will have on ground support team at every entry gate to help you

Payments and Refunds

1. Can I purchase tickets directly through GSL Ticket Wallet?

o GSL Ticket Wallet primarily functions as a ticket wallet, but you may be redirected to our website for ticket purchases at gslt20.com.

2. How do I request a refund for a ticket?

o The tickets once purchased are nonrefundable unless you have opted for a refundable booking.

Support

1. How do I contact GSL Wallet customer support?

o You can reach out to us at info@gslt20.com

Updates

1. How do I update the TIXnGO app?

o Visit the App Store or Google Play Store and check for updates in the ‘My Apps’ section.

2. Will I lose my tickets if I update the TIXnGO app?

o No, your tickets are securely stored and will remain available after you update the app.